QuickBooks is a renowned bookkeeping software that streamlines accounting and stores financial data securely as company files. The company files can get damaged due to virus attacks, data corruption, and other factors besides the software. Intuit has designed tools to overcome such situations and regain access to the company file. But, QuickBooks file doctor not working on the computer is a major issue reported by the users. On the off chance you also fail to repair the company file due to this issue, keep reading further to figure out the causes of this issue and the methods to resolve it.
Fix QB-related issues with the assistance of QB professionals available at 1.855.738.2784.
About the issue
Intuit provides a QB tool hub to help users deal with common issues that can arise in the software. The tool hub consists of a File Doctor Tool that is specifically designed to repair damaged company files and make them usable for the software. But this tool can sometimes stop working and malfunction if you use it to fix a data file. You’ll receive an error message on the screen indicating that the file doctor tool has stopped responding. This can be because of some incorrect Windows settings or compatibility issues with other applications on your PC. Until the file doctor tool is fixed, you won’t be able to utilize it for repairing company files.
Reasons
The primary causes of this issue with the File Doctor Tool are compiled below-
- The company file you are trying to process is damaged beyond repair and cannot be fixed using the tool.
- Outdated QuickBooks or Windows versions might raise compatibility issues while running with one another.
- Windows Firewall can also impose restrictions on the software, stopping it from running its background processes and performing its tasks.
- The company file you have selected doesn’t exist in the location specified in the tool.
- You enter incorrect account credentials while running the tool, which causes it to malfunction.
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Solutions
The appropriate ways to fix the File Doctor issue on your computer are mentioned below-
Solution 1- Download the latest Update for your QuickBooks & Windows
You can experience frequent crashing of the File Doctor Tool if your QuickBooks or Windows version is out of date. QuickBooks needs to integrate with Windows applications to perform its functions which becomes impossible if the software is not updated to its latest version. Due to compatibility issues, obsolete Windows can also interrupt you while using the software. Intuit always recommends keeping the software updated and running it on the latest version of your OS. You must try updating your QuickBooks and Windows before attempting to use the File Doctor tool again. Refer to these steps-
- Go to the control panel using the file explorer or search panel.
- Click Update & Security and select Windows Update in the following menu.
- Tap the Check for updates menu at the left and wait until a new available version is searched.
- Hit Download and Install to update your Windows.
After the Windows get fully updated and the system reboots, you must update your QuickBooks as shown in the steps below-
- Launch QuickBooks on your PC and tap the File menu.
- Select Utilities from the options and tap Stop hosting multi-user Access.
- Approach the Help menu and click Update QuickBooks Desktop.
- Select the Mark All checkbox and tap Reset Update.
- Click the Get Updates button, at last, to download the updates and reopen the software after the update is complete.
- Follow the on-screen instructions to install the QuickBooks update file.
If you use QB tool hub to access the File Doctor tool, you must download its latest version (1.6.0.3) from the official website on your computer and then use the tool.
If you still face issues while repairing your file, try the next solution.
Solution 2- Recover your data file using a recent backup
The File Doctor tool might also crash or fail to run if the company file you are trying to process is damaged beyond repair. The program will malfunction when it tries to install the damaged file, and the file repairing process will be stopped in between. To avoid this issue, you can restore the latest backup file, which’ll help you regain your financial data. Here’s the procedure to restore a recent backup file in QuickBooks-
- Run your QuickBooks and click the File menu.
- Select the Open or Restore company option.
- Tap Open or Restore a backup copy and click Next.
- Select the Local Backup option and hit Next.
- Choose the backup file you want to restore and click the Open option.
- Tap Next and wait until the financial data is restored.
- You can now use this company file in QuickBooks.
If the file doctor tool still fails to run, move to the next solution.
Solution 3- Configure the Windows Firewall Settings on your system
The File Doctor tool can also malfunction if its background processes are stopped by a Windows Firewall or the tool fails to access the company file in the system drive. You’ll see an error message on the screen as soon as the Windows Firewall or any other security software stops the File Doctor tool. You must configure the Windows firewall settings to ensure the File Doctor tool doesn’t get blocked the next time it runs. Use the steps given below-
- Open the Windows Defender Firewall menu using the search panel.
- Click Allow an app or feature through Windows Firewall option.
- Select QuickBooks Tool hub in the list of programs and ensure the checkboxes for Public & Private besides it is checked.
- Save the settings and close the control panel menu.
- Go to the QuickBooks tool hub folder and right-click on the QuickBooksToolhub.exe file inside it.
- Select Properties and go to the Compatibility tab.
- Mark the Run this program as Administrator checkbox.
- Save the settings and try rerunning the file doctor tool.
Wrapping Up!
You read the possible reasons for QuickBooks file doctor not working on your computer. The effective methods to tackle the issue are also discussed, which we expect you to use to eliminate the File Doctor tool issue from your PC.
Speak to a QB expert at 1.855.738.2784 to clarify any remaining queries related to the issue.
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