If you’re unsure about which Xfinity equipment needs to be returned, don’t worry I’m here to guide you through it easily. Equipment Condition: Xfinity expects the returned equipment to be in good working condition. Make sure the equipment is undamaged and includes all the necessary components. Convenient Return Options: Xfinity offers various options for returning equipment. You can drop it off at a local Xfinity store, schedule a UPS pickup, or use pre-paid shipping labels provided by Xfinity.
Returning equipment to your service provider can sometimes be confusing, particularly when it comes to knowing what items you should return and what you can keep. To assist you in navigating this process, we have put together a straightforward guide based on information from Altice and Comcast support.
Keep in mind that the equipment and policies can vary depending on your location and service provider. To ensure accuracy, it’s always best to consult directly with your service provider for specific details.
By following these steps and reaching out to your service provider, you can easily determine which Xfinity equipment needs to be returned and complete the process smoothly.
Which Xfinity Equipment Do You Need to Return?
It is generally required to return the following items:
- Modems
- Routers
- Xfinity Internet Modem
- Remotes
- Television Coxes
- Power Cords
- Xfi Pods
- Cable box or TV box
- Xfinity Voice Modem
- Coaxial and HDMI cables
Why Would you need to return Xfinity equipment?
If you will have to return the equipment if you are switching different plans, or moving to a different place are experiencing difficulties due to faulty devices.
Switching to a different plan
When making changes to your Comcast plan, whether upgrading to a higher plan or downgrading to a lower one, it’s possible that your existing set of devices may not be compatible with the new plan you’re selecting. In such cases, it is generally recommended to return your current equipment to Comcast and obtain a new set from the company.
Moving to a different location
If you’re planning to move, I highly recommend taking advantage of Comcast’s moving assistance service. Comcast offers support to users who are relocating and can help with the installation of TV boxes, modems, and routers in your new home. This service is designed to make the transition to your new location as smooth as possible.
Experiencing difficulties due to faulty devices
If your devices display signs of needing repair, you have two options: Sending them back to the company for repair or replacement or requesting a technician to assess the issue. Sending the devices back to the company is typically the preferred choice for many as it eliminates the need to wait for a technician to arrive.
Understanding the Xfinity Equipment Return Policy: What Equipment Needs to be Returned?
equipment return policy provides clear guidelines and procedures. Here are some key points to keep in mind:
Returning Leased/Rented Equipment: When canceling your Xfinity service or making plan changes, you typically need to return leased or rented equipment, including modems, routers, television boxes, and remote controls.
Purchased Equipment: If you purchased your own equipment separately, such as a modem or router, you generally do not need to return it to Xfinity.
Return Timeframe: Xfinity specifies a timeframe within which the equipment must be returned. This timeframe may vary, so it’s essential to check Xfinity’s documentation or contact customer support for the specific deadline applicable to your situation.
Avoiding Fees and Charges: To prevent incurring non-return fees or charges, it’s crucial to return leased or rented equipment within the specified timeframe and in the expected condition.
Return online
follow these simple steps:
- Visit the Xfinity website and sign in to your account.
- Look for the “Equipment Return” option and click on it.
- Select the devices you wish to return and click “Continue.”
- Double-check the serial numbers of the devices with the information saved on the website.
- Provide a reason for the return and click “Continue.”
- Review the return details and click “Confirm.”
- To obtain a shipping label, choose the “Print Shipping Label” option and print a copy.
- all the equipment and place them back in their original boxes.
- Put the equipment inside a shipping box and affix the printed label on top.
- Call UPS at 1-800-PICK-UPS to schedule a pickup.
- On the scheduled date and time, drop off your package.
- Remember to request a receipt as proof of the return.
Conclusion
Returning Xfinity equipment typically involves returning specific devices provided by Comcast. While the exact equipment requirements may vary, here is a general overview of what you may need to return:
- Modem/Router: If Comcast provided you with a modem or router, it is likely that you will need to return it. These devices are often leased or rented and should be included in your return.
- Television Boxes: Cable or set-top boxes, including DVRs or receivers, may also need to be returned. These devices allow you to access and control your TV services.
- Remote Controls: In some cases, Comcast may require you to return the remote controls that were provided with your equipment. However, it’s best to confirm this directly with Comcast or refer to their specific instructions.
- Other Equipment: Depending on your service package, there may be additional equipment you need to return, such as power adapters, cables, or any other devices provided by Comcast.
FAQs
Q Do I need to return my Xfinity modem and router?
A. In most cases, Xfinity requires customers to return leased or rented modems and routers. However, if you purchased your own modem or router separately, you typically do not need to return it.
Q How do I initiate the Xfinity equipment return process?
A. To initiate the Xfinity equipment return process, sign in to your Xfinity account on their website. Look for the “Equipment Return” option, select the devices you want to return and follow the provided instructions. Xfinity will guide you on where to drop off the equipment or how to arrange for pickup.
Q Can I keep the remort control and cables?
A. Xfinity may require you to return the remote controls that were provided with the equipment. However, you can usually keep the ethernet and coaxial cables, as they are considered standard and reusable. Refer to Xfinity’s guidelines or contact their customer support for specific instructions.