The QuickBooks software functions might get disrupted when entangled in one or more complex errors. But, if you’re a regular user of QB, know that with a few quick troubleshooting steps, all of these issues can be rectified in no time. So, today we are discussing how to deal with QuickBooks error 15102 that occurs when you are downloading recent QB Desktop or payroll updates.
Let us know more about the reasons & methods to eradicate this issue from the QB application swiftly. However, if you do not have the time or fundamental knowledge about QuickBooks error 15102, then call at +1 855-948-3646.
Why Am I Receiving Error Message 15102 In QuickBooks Software?
When you see a message, Error 15102: Failed to reset update popping up on the screen, you might face a problem installing the latest payroll updates. So, before rolling directly to the solutions, it is essential to understand the reasons behind them rationally. Following are some of the top reasons listed below:
- When you are not using the QuickBooks application as an Administrator in Windows Vista OS.
- When your specific download location is invalid & the shared download location is not turned off.
- When you are updating the QuickBooks Desktop in Multi-user mode.
- When you’re still using an outdated QB or Windows OS version, which is interfering with the updates.
- Not able to verify your digital signature while updating.
- When your system firewall settings are not permitting the QB to download the updates.
- When some of the components or files are missing, which are required for the payroll updates.
- Sometimes, when you have disabled the File Copy Service in QB.
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2 Simple Methods to Solve QuickBooks Payroll Error 15102
Following are the two methods stated below which will definitely assist you in rectifying this payroll update error right now:
Method 1: Disabling the Multi-user mode
When you want to conduct the process of updating the QB Desktop or payroll, it can only be done if your QuickBooks is in single-user mode. If you are using QuickBooks in multi-user mode, then switch it back by going to the File tab and choosing the single-user mode option. After doing this step again, try to update the QB application.
Method 2: Remap the drive location
If the above method does not work for you, then remap the drive. However, before starting this method, double-check that the mapped location is the same as the location mentioned in the download section. If the location is not the same, it might be the reason for this issue.
- Start by pressing the CNTRL+1 keys together till the Product Information window appears on the screen.
- Then, in the Product Information window, find the mapped path by typing in the folder name.
- When you find the respective folder & the file, go to the Help & click on Update QuickBooks.
- Now, from the Option, verify if the information in Downloaded Location is the same.
- Then make sure in the Product Information it is set to the Yes option & the directory when shared, is selected as No.
- If the location is incorrect, click on No to change the location for Shared Downloads.
- Then, click on Save.
Conclusion
You must have grasped the importance of solving QuickBooks error 15102 by now. If it persists for a long time, it can hinder you from using payroll features like your employees’ income, benefits & payroll taxes. However, if the problem becomes too complicated at any point, call the certified support team at +1 855-948-3646.
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